DATA ANALYTICS AND WORKFLOW ANALYSIS
Our technology exceeds expectations.
Wolkvox directly helps us obtain valuable information from data analytics and optimize workflows because our platform is built to centralize, analyze, and automate everything that happens in customer interactions. Here’s how it benefits you in each area:
Data Analysis
Real-time dashboards with key metrics (call volume, response times, agent performance, conversion, etc.).
Smart reports that detect patterns, bottlenecks, and opportunities for improvement.
Speech Analytics to analyze emotions, keywords, and reasons for calling without having to listen to thousands of audio recordings.
Complete customer traceability, integrating information from voice, chat, WhatsApp, and other channels.
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed dBig Data to cross-reference information from different sources and generate deeper insights.
With this, you can make data-driven decisions and optimize operations based on real evidence, not intuition.