Who we are:
We are innovative technology and that human touch that helps to create memorable experiences for your company.
We provide omnichannel solutions as a contact center so you can better manage communication with your customers. We operate them ourselves or we can implement the technology so you can operate it yourself.
We adapt to the needs of your business and grow with you. Our service integrates: innovative technology and expert personnel in contact center customer service.
Our Services
CALL CENTER
We achieve operational and financial efficiencies with the latest AI technology and ensure productivity and efficiency on every customer interaction. Through our internet-based connections your operation can receive and place national and international calls seamlessly.
We provide a phone number immediately, thanks to our integration services and digital platforms. Plus, we supply the bilingual agents your operation needs to communicate effectively and deliver outstanding customer experiences from day one.
SUPPORT
We work alongside you to intelligently outsource your contact center, crafting seamless omnichannel experiences that connect with your customers from the very first “hello.” We also handle the operations and administration, giving you peace of mind and room to grow.
DOCUMENT MANAGEMENT
Our Document Management service simplifies workflows by organizing, digitizing, and structuring medical and billing documents into reliable, accessible data. By centralizing and standardizing this information, providers can generate accurate cost estimates, streamline billing and collections, and reduce payment delays. This results in a smoother, more transparent financial experience for patients and allows healthcare organizations to focus more resources on delivering quality patient care.
COLLECTIONS
We support all kinds of collections through our call center approach focused on empathy, clarity, and early outreach. Using transparent communication with our products, itemized billing and digital reminders, we help patients understand and manage their financial responsibility with outbound calls or via messages as required. This patient-centric model improves timely payments while preserving trust and strengthening the patient-provider relationship.
We support all kinds of collections through our call center approach focused on empathy, clarity, and early outreach. Using transparent communication with our products, itemized billing and digital reminders, we help patients understand and manage their financial responsibility with outbound calls or via messages as required. This patient-centric model improves timely payments while preserving trust and strengthening the patient-provider relationship.
- Human Customer Service
- Telecommunications
- CRM
- and More…
Our work in numbers
EMPLOYEES
+150
happy clients
+300
YEARS OF EXPERIENCE
+12
PARTNERS WORLDWIDE
+60
OUR ADDED VALUE
We are known for our empathy and warmth in every interaction with customers and partners. We prioritize exceptional service, driven by innovation and personalization, to adapt to the specific needs of each customer. In addition, we stand out for our agility in responding quickly to market challenges and opportunities.
OUR DIFFERENTIATOR
Tailor made solutions based on your needs with the latest AI technology. We offer constant support, not only during the implementation phase, but also on a day-to-day basis to ensure continuous improvement in processes.
ROTATION INDICATOR IN THE SECTOR VS WORLD BRIDGE CONNECT
A clear purpose retains talent: When we take care of people, people stay. We offer them stability, professional growth, and real flexibility to balance their roles at home without sacrificing their development.
This human and structured approach has allowed us to build a healthy work environment based on respect, empathy, and shared purpose. We transform every call because we transform lives first.
While annual turnover in the sector ranges between 30% and 45%, at WBC we maintain an average of only 4.67% from 2022 to 2025.
OUR COMPETITIVE EDGE OVER THE INDUSTRY
Our low turnover and absenteeism rates are no accident; they are a direct consequence of a model that puts people at the center of our organization.
Absenteeism in the sector reaches 14.63%, while at Soluciones WBC it is only 0.73%.
OPERATIONAL PILLARS
Our People
Suitable, trained, and motivated personnel.
Models and processes
Flexible and measurable, customer-oriented, with an emphasis on helping others and providing the best service.
Technology
To maximize the efficiency and effectiveness of the operation.
We create a real difference: Intelligent Automation with Wolkvox
This is where we stand out. As experts in process outsourcing and conversational automation, we deliver efficient strategies that help companies enhance customer service and maximize their resources.
To strengthen these solutions, we partner with Wolkvox, our trusted technology ally, enabling the integration of advanced voice bots that automate call management and boost operational efficiency — all while maintaining a human touch.
Chatbots and Voice Bots are leading the shift toward smarter, more efficient business automation.
Businesses no longer view customer communication as a simple service channel, it has become a strategic advantage
Contact us
Feel the difference with WBConnect and our call center experts.
Please contact us
Contact WBConnect for more information about our customer service and solutions.